NotSpammy — Refund & Cancellation Policy

Version 1.0 — Effective: 2026-07-05

NotSpammy is operated by Egységmester Kft. Paid plans and one-time reports are sold through Stripe under its Managed Payments service, with Stripe acting as the merchant of record for the purchase (see Terms clause 1.2). This policy explains how refunds and cancellations work.

1. How refunds work mechanically

All purchases are made from Stripe as merchant of record. Approved refunds are executed by Stripe to your original payment method under Stripe's process; we make the product-side decision per this policy and never charge you separately.

2. One-time reports (digital content, delivered immediately)

14-day product promise (contractual, everyone, B2B included): not satisfied with a one-time report? Tell us within 14 days of purchase and we will initiate a full refund. No forms, one email: hello@practicalapps.studio.

EU/UK consumers — statutory withdrawal: you have a 14-day right of withdrawal (Directive 2011/83/EU Arts. 9–16; HU 45/2014. Korm. r.). Because a report is digital content supplied immediately, at checkout we ask for your express consent to immediate supply and your acknowledgment that you thereby lose the right of withdrawal (Art. 16(m)); the confirmation is provided on a durable medium (Art. 8(7)). Our contractual 14-day promise above applies regardless, so consumers are never worse off. Model withdrawal form: available on request (Annex I(B) of the Directive).

3. Subscriptions (monitoring plans)

Cancel anytime via the Stripe customer portal; access continues to the end of the paid period; no further renewals. We do not offer pro-rata refunds for mid-period cancellation, except: (a) where required by mandatory law; (b) service discontinuation (clause 11 of the Terms — pro-rata refund via Stripe); (c) our material, uncured failure of the Service.

First subscription purchase by an EU/UK consumer: the 14-day withdrawal right applies to the service contract; if you ask us to start monitoring immediately, you owe a proportionate amount for the period before withdrawal (Art. 14(3)); we implement this via checkout consent language and pro-rated refund through Stripe.

Full performance note (annual one-off style plans): if a service is fully performed within the withdrawal period, the right is lost only if performance began with the consumer's prior express consent AND acknowledgment of that loss (Art. 16(a)) — checkout wording captures both, alongside the Art. 16(m) consent for digital content. Renewal reminders are sent for longer periods where legally required.

4. Chargebacks

Chargebacks are handled through Stripe's merchant-of-record process. Contact us first — genuine issues are usually solved faster by the 14-day promise above.

5. Taxes

Prices at checkout show applicable VAT/sales tax calculated by Stripe as merchant of record; refunds include the corresponding tax handled by Stripe.

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